About this role
Enable and accelerate both IID operations delivery and Strategic Risk Consulting business through project management, cross functional coordination, governance, and execution tracking.
I. Key Responsibilities • Project Delivery & Execution Enablement o Project management of IID operations to support timely, high quality dashboard delivery o Project Management of Strategic Risk Consulting Business roll out of dashboards to clients o Coordinate across IID Ops leaders, Consultants, and Tech to unblock any execution issues • Cross Functional Coordination o Own coordination of projects and initiatives (remediation plans, testing, quality plans, query reduction plans, automation pilots) o Support Risk & Analytics Ops and sales leaders in query, quality, and automation management requiring cross team alignment • Governance & Action Tracking o Defining project scope, objectives, timelines, milestones, and success criteria in partnership with business and delivery teams o Developing and maintaining detailed project plans, trackers, and key project artefacts to support delivery governance o Tracking progress against plan, identifying delivery risks and issues early, and maintaining RAID logs with clear mitigation actions o Participate and contribute on IID governance forums with agreed cadence o Track decisions, risks, dependencies, and actions through to closure (this should also include escalations) o Maintain a single source of truth for IID action plans and help in drawing trends/RCAs for any issues/escalations • Metrics, Insights & Reporting o Manage and report IID Ops performance metrics (delivery, quality, automation outcomes) o Provide insights on trends, root causes, and systemic issues for Ops leadership • Change & Transition Support o Support adoption of new tools, processes, and quality standards o Coordinate transition plans for changes impacting IID Ops delivery and Strategic Risk Consulting business.
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Qualifications
• Preferred knowledge on tools o Portfolio reporting tools, Office 365 (Co-Pilot/ Microsoft Teams/ SharePoint Online), MS Excel • Basic Qualifications: o Minimum bachelor’s degree a must o Strong Project Management skills o Must be intermediate level in MS Excel, PowerPoint and other office applications. • Knowledge, Skills and Abilities: o Excellent attention to detail o Highly organized o Good understanding of project delivery to be able to challenge o Ability to manage projects in both Internal Operations and External (client-facing) environments o Proactive approach, results focused, highly motivated, self-starter, critical thinker and problem-solver • Ability to closely partner with senior stakeholders, Project Manager and Programme Managers (across geographies) on projects WTW is an Equal Opportunity Employer