About this role
Key Responsibilities
Planning & Reporting:
• Plan your customer service maintenance visits in a structured and methodical manner. • Time Sheets – Digital reporting tool to be used (i.e., accurately record hours worked, and all call out and response times) each day. • Field Service Reports - to be completed for every maintenance & service call attended.
Operational Delivery:
• Carry out commissioning, service maintenance and after-hours service commitments in a professional, efficient manner. • Maintain relationships between the VERTIV and our customers, by having professional interactions with customers & providing customer feedback to the Vertiv Team.
• Keep up to date with your training requirements across multiple Vertiv technologies. • Maintain the supplied company vehicle & personal appearance to the appropriate company standard. • Spare Parts. Keep personal onboard spares inventory, record & report inventory use.
WHS, Environment & Quality:
• Comply with all Work, Health & Safety, Environment and Quality obligations. • Actively promote safety in the workplace
Daily Work Duties and expectations:
• Drivers Licence is required (may involve visit to remote sites) • Overnight or longer trips may be required. • Unaccompanied (Lone worker) After-hours work and being on an On-Call Roster is needed. • Attending customer Service calls. • Use of ladders, Scissor lift and scaffolding. • Working in tight and restricted locations. • Working on and around Energised Electrical equipment. • Working on live refrigerant lines and pressure vessels. • Working and Heights (needs Work at Heights Training and refreshed every 5 years) • Working on HVAC Mechanical systems that will involve awkward body positions at times. • Lifting, carrying, relocating equipment and components (e.g Compressors, Gas Bottles etc)
Employees reporting to Incumbent
Nil
Main contacts within Company • Other Customer Engineers – Thermal • Service Supervisor –Thermal • Service Operations Manager • Safety Manager • Technical Support Team • Sales Team • Finance
Main contacts outside the Company • Customers • Product Suppliers • Contractors • Vertiv Partners
Education/Qualification: • Mechanical Trade Certificate (state dependant) • Restricted Electrical Licence • Refrigerant Handling Licence
Specialist Knowledge: • Technical knowledge - data centres, telecom, commercial & industrial or similar industries (highly regarded)
Practical Experience: • Proven track record within the Air – Conditioning or other precision cooling industry as a service technician • Thermal controls & Networking knowledge • Proficiency in Microsoft Office
Personal Characteristics:
• Excellent communication, inter-personal and problem-solving skills. • Learning agility • Interpersonal skills • Ability to work collaboratively in a team environment. • Ability to multitask and priorities workloads. • Negotiation & influencing skills. • Computer literacy at an intermediate level