About this role
Position Summary/Objectives of Incumbent:
The purpose of this position is to manage, plan, and direct the service start-up activities of Thermal Services in Malaysia. The role ensures efficient execution of the start-up team to achieve sales targets within budget and always maintain the company’s image and standards.
Key Responsibilities
Operational Execution:
• Ensure the division operates efficiently and delivers high standards of customer service. • Develop project plans and manage resources to support project execution. • Collaborate with Assistant Manager (Thermal) - Start-up to prepare forecasts and manage P&L, including orders, sales, and SG&A. • Ensure purchasing procedures are followed and control local expenses within budget. • Liaise with project and service operations teams to ensure all projects have appropriate resources. • Maintain company equipment, vehicles, and capital assets in good working order. • Ensure spare stocks and materials meet requirements and conduct regular stock audits. • Report to the Senior Operation Manager monthly and highlight any regional issues promptly. • Assist in training and participate in customer demonstrations or promotional seminars. • Prepare and develop regular reports and analyses of business achievements, opportunities, and KPI performance. • Review, develop, communicate sales policies and procedures to create a high-performing team. • Manage and optimize the sales process for effective productivity.
Continuous Improvement:
• Identify opportunities to expand project services and actively engage prospects and customers. • Work closely with the National Service Sales Manager to grow service offerings.
Planning, Process and Reporting:
• Collaborate with the Senior Operation Manager to develop short- and long-term business plans. • Lead diverse projects aimed at improving operational and sales performance. • Work cross-functionally to identify and address business improvement opportunities.
WHS, Environment & Quality:
• Comply with all Work Health & Safety, Environmental, and Quality standards. • Actively promote workplace safety. • Ensure accurate timesheet completion and submission with required documentation.
Employees reporting to Incumbent
• Startup Assistant Managers • Startup Customer engineers
Main contacts within Company
• MY Services Team • Project Management Team • Senior Operation Manager • Business Development Managers • Technical Support Group • Finance
Main contacts outside the Company
• Customers • Contractors • suppliers
Education/Qualification:
• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related technical field. • Trade or Engineering qualifications desirable • 3–5 years minimum experience in commissioning, start‑up, or servicing of thermal systems. • Hands‑on experience with: • Precision cooling units (e.g., Vertiv CRV/CRAH) • DX and chilled‑water cooling systems • CDU setups and hydronic balancing • Control system setup, calibration, and HMI interface
• Ability to lead CxL1 to CxL5 activities including: • Power‑up checks • Control logic testing • Functional & performance verification • Integration testing with BMS • Site acceptance testing (SAT) and documentation
• Strong troubleshooting and analytical skills for resolving thermal operational issues. • Confident in facing customers and providing technical explanation during start‑up. • Ability to guide and supervise Customer Engineers (CEs) during commissioning. • Familiar with safety protocols (LOTO, site safety, cooling system handling). • Ability to prepare test scripts, start‑up forms, and handover documentation. • Good communication skills when dealing with customers, PM, and site stakeholders. • Strong leadership to take charge of testing & commissioning activities. • Self‑driven, responsible, and able to work under pressure with minimal supervision. • Willing to travel and support regional projects (MY/BN/SG if needed). • Availability for standby or after‑hours support depending on project need. • Physically fit for site activities. • Team-oriented, able to mentor growing CE teams. • Professional certifications in HVAC, refrigeration, or thermal systems are an added advantage. • Strong understanding of data center cooling technologies (CRAC/CRAH, InRow/CRV, CDU, Chilled Water systems).
Time Travel Needed:
• 90%