About this role
Brief Job Description:
Senior Thermal Customer Engineer:
• Responsible for installation and commissioning of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager
Responsibilities and Measurement Criteria with Time investment Needed on Each:
(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)
• Respond in a professional manner to all assigned Projects while on duty. • Perform all work in a safe manner and in accordance with established company safety policy. • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task. • Assist in ensuring profitability as per stipulated target and vendor management. • Keep scheduling team informed of changes to your schedule and the status of all open jobs. • Maintain the accuracy of the customer listing by reporting errors with the site change form. • Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner. • Create reports using Field DB system/ CAs portal and ensure regular synchronization. • Report Service Operation lead to the proper department via the correct process. • Support company vision and management decisions. • Use email and other Office based programs to maintain/enhance communications processes. • Ensure that all Vertiv processes are followed. • Protect all tooling and company property issued. • Work as part of the service team and support business needs.
Qualifications:
Required/ Minimum Qualifications:
• Diploma/Degree/Refrigeration and Air Conditioning/ Mechanical Engineering or equivalent.
Additional / Preferred Qualifications:
• Excellent computer skills. • Previous environmental service experience. • Excellent customer service skills. • Self-starter, ability to plan, organize and manage time effectively. • Clean valid driving license.
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
• None
Time Travel Needed:
• 90%