About this role
We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.
Responsibilities:
• Receive, audit and enter customer purchase orders • Check orders against inventory and forecast • Work with distributors, sales reps and project managers to resolve PO issues • Create and Issue PO to suppliers • Shipments Coordination to supplier/factory • Work with Planning, Logistics and IT to resolve order logistics issues • Communicate order status to distributors, sales reps, project managers and track to delivery • Maintain order status/tracking log • Understand and adhere to customer compliance guidelines • Complete ad-hoc reporting when requested • Perform special tasks as needed • Major KPIs – OTD, ITO, NMI
Background experience required:
• 3 to 5 years Experienced Employees specializing in Customer Service or equivalent • Factory Order Management Experience • Excellent verbal and written English skills • Ability to communicate effectively and professionally by phone or email • Takes initiative and prioritizes tasks (time management) • Solid analytical and problem-solving skills (root cause analysis) • Ability to work accurately with close attention to detail • Strong interpersonal skills with the ability to work effectively with individuals and groups • Willingness to adapt to changing business needs and deadlines • Solid computer skills with knowledge of Microsoft Office, Internet and ERP