About this role
The role is an integral part of the Customer Care team and applies to both business and consumer customer segments. The person on the role is responsible for handling digital contacts including but not limited to enquiries, managing social media posts, technical contacts, emails, trouble tickets and customer complaints/escalations. Digi Care Advisor is an Individual who is passionate about social media communities, and digital care presence with expert level of knowledge in social media platforms (Facebook, Twitter, Instagram, Snapchat etc) and managing customer on chat platforms.