About this role
Ensure that accurate answers and solutions are provided to the customers (field engineers and end-users), focusing on hardware and software/network issues for Vertiv North Americas AC Power products (such as, but not limited to, Uninterruptible Power Supply (UPS) systems, Rack PDUs, Rack Cabinets, Smart Cabinet Solutions, etc. Support training and developmental activities for the Technical Support team, and new hires. Assist the Supervisor in handling the operations and the distribution of tasks. Perform as real-time technical coach. Assist the Supervisor, and Manager in increasing the team's efficiency and productivity. Assist the team or respond to escalations.