About this role
• Responsible for overall performance and management of the team assigned. • Responsible for 2-3 projects, concurrently • People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members • Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time. • Set goals for team members and communicate with the team. • Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines. • Management Reporting: - Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time. • Actively work on skill development, engagement, and retention of team members • Responsible for upskilling and training the team members