About this role
Position Overview:
The Operations Coordinator functions as the lead operations professional. The Operations Coordinator effectively assist in managing the operational functional of a store including Administration, Inventory Control, Customer Service, and Shipping/ Receiving in order to elevate the client experience, preparing and maintaining the right ground for sales professionals to manage sales at their best.
Key Accountabilities:
Oversee store merchandise
• Receive merchandise and prepare transfers to other locations.
• Ensure store inventory accuracy and availability to optimize client service (including Carnet merchandise and Travel Collections).
• Monitor the Daily High Value count and maintain the returns report.
• Lead and coordinate cycle count and physical inventory prep work. Oversee the yearly physical inventory.
• Lead and coordinate price changes, merges, re-classes and ticket changes.
• Process merchandise requests and follow-up on special orders/back orders.
Post sales client communication and service
• Provide superior client service for all post sales service.
• Ensure repair/engraving orders are entered, monitored, and completed in a timely manner, entering, and communicating estimates when needed.
• Perform minor onsite repairs, cleanings, and other services within the store's client service area.
• Assist management in the visual presentation of merchandise by conducting scheduled cleaning and inspection of store inventory.
Sales and client development
• Assist on the sales floor as needed while providing the Tiffany Experience.
• Provide outstanding customer service.
• Partner with the sales team by processing merchandise orders in line with procedure.
• Assist with the planning and coordinating of store events.
• Partner with Marketing by processing Marketing specific merchandise requests like press shooting requests, etc.
Administration
• Manage all store supplies including sundries, packaging, and hospitality.
• Daily tracking of necessary invoice approvals, verification of daily inventory reports.
• Function as the liaison with facilities and IT, follow up on audit issues and manage record retention.
• Answer incoming calls and provide superior service to all clients.
• Perform daily cashier functions including accounts payable and cash related functions.
• Act as Security and Health & Safety liaison for the store.
• Assist in the maintenance and implementation of operational support systems e.g., Inventory systems, suppliers ordering, etc.
Qualifications
Required
• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Analytical skills preferred.
• Microsoft Word and Excel, IT knowledge
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Ability to work well with clients, peers, and management.
• Ability to understand and adhere to Tiffany & Co. standards.
• Ability to manage project works and to meet deadlines.
• Flexibility to perform different tasks based on day-to-day business needs.
• Knowledge of local Import/Export regulation
Preferred
• Undergraduate degree
• Proficiency in Tiffany & Co. computer applications
• Graduate Gemologist/ Gemology knowledge
• Retail Industry experience (luxury jewelry preferred)
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