About this role
Description: Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits and privileges of using a player’s card. Responsible for improving Guest service, developing and implementing new promotions, maintaining and cultivating relationships with VIP Guests. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Ability to approve credit and manage reinvestments in Guests. Responsible for developing and increasing Guest visits and play habits. Responsible for filing events based on play criteria. Responsible for acquiring new and inactive business. Qualifications: Communicate effectively with Guests, Team Members and Management. Well organized and detail oriented. Available to work the shifts necessary to complete functions and responsibilities. Must be able to obtain Gaming Registration. Must be professional and maintain confidentiality to surveillance operations and activities. Two plus years of experience preferred. Basic computer skills. Must be able to work quickly and accurately under high stress situations. Exercise general responsibilities necessary to minimize operation cost and maximize operational profits.