About this role
Account Manager I – SMB Sales (Messaging & Email Solutions)
• Job Type: Full-Time • Work Setup: Fully Remote, Based in PH • Schedule: US Business Hours • Industry: SaaS / Communications Technology / Messaging & Email Solutions • Reports to: Sales Manager Why do we have this role? We are looking for a motivated, results-driven, and customer-focused Account Manager I to join our growing Sales team. This role is responsible for driving revenue growth by selling SaaS-based communication solutions including business texting, email delivery, and customer engagement platforms to small and medium-sized businesses across the United States. The ideal candidate has experience managing the full sales cycle — from prospecting and qualification to demos, closing, onboarding, and account expansion. This individual should thrive in a fast-paced environment, be highly organized in pipeline management, and possess strong communication skills across multiple customer channels including chat, email, inbound calls, and outbound outreach. This is a fully remote opportunity for a sales professional who is passionate about helping businesses improve customer communication through innovative SaaS solutions. What do you do in the role?
• Manage the full sales cycle from lead qualification to closing and account handoff. • Prospect and engage business owners and decision-makers across various industries in the US market. • Conduct product demonstrations and present tailored communication solutions based on customer needs. • Sell and support multiple SaaS platforms including texting, and email solutions such as SimpleTexting/ Sinch Engage, Mailgun, and Mailjet. • Handle inbound and outbound sales activities through chat, phone calls, email, and virtual meetings. • Build and maintain a healthy sales pipeline while accurately tracking opportunities and activities within CRM platforms. • Develop strong customer relationships by understanding business goals and recommending the best-fit solutions. • Collaborate closely with internal teams including onboarding, support, marketing, and product teams to ensure customer success. • Meet or exceed monthly sales quotas and KPIs. • Maintain a high level of product knowledge and stay updated on industry trends and competitor offerings. • Provide an exceptional customer experience throughout the sales process. What experience/qualities you need to bring with you
• At least 3–5 years of proven experience in a sales role selling SaaS products or technology solutions. • Experience managing the entire sales process including prospecting, discovery, demos, negotiation, closing, and pipeline management. • Strong background handling customer interactions through chat, email, inbound calls, and outbound calls. • Experience selling communication, messaging, email, or marketing technology solutions is highly preferred. • Ability to confidently engage with business owners and decision-makers. • Strong consultative selling, negotiation, and objection-handling skills. • Excellent verbal and written English communication skills. • Highly organized with strong time management and multitasking abilities. • Comfortable working in a quota-driven and performance-focused environment. • Experience using CRM and sales tools such as Salesforce and Pipedrive is a plus. • Self-motivated, proactive, and able to work independently in a fully remote environment. • Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred but not required. What success looks like in this role
• Consistently achieves or exceeds monthly sales and revenue targets. • Maintains accurate and organized pipeline management within CRM systems. • Builds strong customer relationships resulting in high conversion and retention rates. • Demonstrates strong product knowledge across multiple communication platforms. • Delivers a positive and professional customer experience across all touchpoints. • Collaborates effectively with cross-functional teams to support business growth. Company Values
• Dream Big: We challenge ourselves to think creatively, innovate continuously, and create impactful solutions that help businesses grow. • Win Together: We believe collaboration, accountability, and teamwork drive stronger outcomes for our customers and our organization. • Keep it Simple: We value clear communication, practical solutions, and creating easy experiences for both customers and teammates. • Make it Happen: We are action-oriented, results-driven, and committed to delivering meaningful outcomes with urgency and integrity.