About this role
Position Summary: -
This role involves managing staff, providing excellent customer service, handling administrative tasks, and driving sales to meet the store's performance goals. The Store Supervisor acts as a leader, motivating and guiding the team to deliver exceptional service and achieve store targets.
Job Description: -
• Ensure a high level of customer satisfaction by maintaining excellent customer service standards. • Handle escalated customer complaints, after sale inquiries and provide appropriate solutions. • Maintaining current customer data base and building relations with new clients • Monitor store sales and implement strategies to achieve store targets. • Communicate sales goals and store KPI's to the team on continuous basis. • Support and supervise team on selling techniques and in-depth product knowledge. • Schedule shifts and manage manpower to ensure store productivity is maximized. • Oversee daily store operations and stocktake. • Maintain a welcoming and professional store environment, including store visual merchandising.
Education
Bachelor’s Degree in any field.
Experience Requirements
• At least 3 to 5 years of experience as a Store/Boutique Manager or Senior Sales/Retail Associate. • Previous supervisory experience in a retail or customer service environment. • Knowledge and ability to build SOPs for all daily activities of the stores. • Ability to provide on-job trainings for sales associates for sales techniques, customer service, etc. • Strong leadership and team management skills. • Strong communication and interpersonal skills • Fluent in English and Thai / Other language is a plus.
Mobility/Travel
Able to work at assigned store.
Computer Skills
MS offices, Power BI, company own-web.
Language
Fluent in English and Thai / Other language is a plus.