About this role
Who we are:
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
Key Responsibilities
• Oversee daily operational processes, including administrative workflows, office management, store support, and vendor coordination. • Drive operational excellence across stores by standardizing and optimizing SOPs. • Support store teams in operational execution, ensuring alignment with company standards and business objectives. • Coordinate cross-functional tasks with Finance, HR, IT, and external vendors. • Manage contracts, documentation, expense claims, and internal approval processes. • Monitor store operations and proactively identify areas for improvement. • Handle urgent operational issues (e.g., maintenance, logistics, or store-related incidents) in a timely manner. • Ensure compliance with company policies, internal controls, and local regulations. • Support new store openings, relocations, and renovation projects when required. • Provide administrative and operational support to drive overall business performance. • Improvement in store operational efficiency and execution standards • Timeliness and accuracy of administrative processes • Effectiveness of SOP implementation and optimization • Response time and resolution of operational issues • Cross-functional coordination efficiency • Cost control and operational expense management
Key KPIs
• Improvement in store operational efficiency and execution standards • Timeliness and accuracy of administrative processes • Effectiveness of SOP implementation and optimization • Response time and resolution of operational issues • Cross-functional coordination efficiency • Cost control and operational expense management
Requirements
• 3–5 years of experience in retail operations, preferably within premium or lifestyle brands • Positive, proactive, and can-do attitude, with willingness to go the extra mile when needed (e.g., supporting systems such as Xstore, WMS, OMS) • Strong interpersonal skills with the ability to build rapport with frontline teams and understand their needs • Ability to support marketing administrative tasks when required (approximately 85% retail operations and 15% marketing/CRM support) • Strong organizational and multitasking skills • Excellent communication and coordination abilities • Detail-oriented with strong execution capability • Ability to work under pressure and adapt to a fast-paced environment • Proactive mindset with strong ownership
Preferred Qualifications
• Experience in retail or luxury industry is a plus • Familiar with SOP development and process optimization • Experience supporting multi-store operations
Competencies
• Execution & ownership • Problem-solving and analytical thinking • Time management and prioritization • Stakeholder management • Adaptability and resilience