About this role
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Position Overview We’re seeking a dependable and detail-oriented team member who takes pride in creating a clean, welcoming environment for our guests. This role is essential to delivering an exceptional guest experience and maintaining the high standards our hotel is known for. We offer competitive pay; as well as a great benefits package, including 401K, for full-time associates. What You’ll Do
• Provide outstanding service by addressing guest requests and resolving concerns promptly and professionally. • Clean and service guest rooms according to Hilton and Shaner standards, prioritizing based on room category. • Maintain exceptional cleanliness and organization in all assigned areas. • Follow all safety, security, and housekeeping procedures to ensure a safe environment for guests and staff. • Restock and organize your housekeeping cart at the end of each shift. • Perform deep cleaning and seasonal tasks as scheduled. • Report maintenance issues to ensure rooms remain in top condition. • Support the team with additional duties as needed. Work Schedule Flexibility is important in this role. Availability for weekends, holidays, and varied shifts is required. What We’re Looking For
• At least one year of cleaning experience (hotel experience preferred). • Strong communication skills and the ability to interact effectively with guests and team members. • Knowledge of proper chemical handling and safety practices. • A commitment to maintaining guest privacy, security, and satisfaction. • Bilingual (English/Spanish) skills are a plus. • Familiarity with local attractions and activities is an added benefit.