About this role
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. • Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. • Handle guest complaints ensuring guest satisfaction. • Train and develop team members and ensure all required training is complete according to standards. • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. • Assist staff with their job functions to ensure optimum service to guests. • Monitor and maintain cleanliness, sanitation, and organization of assigned areas. • Performs housekeeping, laundry, and houseperson functions whenever necessary. • Other duties as assigned.
Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications
• Prior housekeeping experience in the hospitality industry; supervisory experience a plus. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • High school graduate or equivalent, some college preferred. • Bilingual English/Spanish a plus. • Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Job Type: Full-time Pay: $19 an hour Work Location: In person Benefits:
• Health insurance • Paid time off • 8 Paid holidays • Marriott Hotel Discounts • 2 Complimentary night hotel stays per year at any Shaner Hotel property • 1 Complimentary meal per shift worked • Located on bus and metro routes.