About this role
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
Join our team and help create memorable guest experiences while growing your hospitality career! We're seeking an energetic and customer-focused Front Desk Supervisor to assist in leading our front office team and ensure exceptional guest experiences. This role is responsible for supervising daily Front Desk operations, supporting team members, resolving guest concerns, and maintaining company and brand service standards. Responsibilities
• Supervise Front Desk operations and staff. • Deliver outstanding guest service and resolve guest concerns promptly. • Maintain knowledge of hotel amenities, room types, rates, availability, and arrivals/departures. • Assist team members as needed to ensure smooth operations. • Monitor cleanliness, organization, and presentation of Front Desk areas. • Process guest payments, folios, and cash handling procedures accurately. • Promote a positive, service-focused work environment. • Perform other duties as assigned. Qualifications
• Minimum 1 year of hotel Front Desk or related hospitality experience; Marriott experience a plus. • Previous supervisory experience preferred. • Strong communication and customer service skills. • High school diploma or equivalent required; some college preferred. • Bilingual English/Spanish is a plus. • Knowledge of local attractions and area information preferred. • Ability to work a flexible schedule, including weekends, holidays, and varied shifts, as needed.