About this role
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Handle guest complaints ensuring guest satisfaction. • Process all check-ins and check-outs according to established hotel requirements. • Adhere to payment, cash handling and credit policies/procedures. • Generate, print, and distribute daily reports to designated departments/personnel. • Resolve discrepancies on the room status report with Housekeeping. • Other duties as assigned.
Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
• High school graduate or equivalent. • Minimum one year customer service experience; previous hotel experience preferred. • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. • Computer experience preferred. • Bilingual English/Spanish a plus. • Knowledge of local activities and attractions appropriate for clientele.