About this role
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
Shaner Hotels has an amazing opportunity for a dual role Assistant General Manager to join our team at the amazing Norwalk Residence Inn.
• Responsible for the day-to-day hotel operation along with Department Leaders. • Maintain and strictly abide by state sanitation/health regulations and hotel requirements. • Be available to work a flexible schedule, including weekends, holidays, and varied shifts. • Ensures compliance with and completion of all daily Hotel operational procedures • Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations. • Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. • Develops accurate and aggressive short and long range financial objectives for the Food and Beverage Department consistent with property objectives. • Responsible for responding and handling all guest related issues pertaining to the department. • Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. • Manages all aspects of employee performance to ensure productivity and a quality work environment. • Handle guest complaints ensuring guest satisfaction. • Develop and implement monthly Marketing strategies with the team • Build, maintain and engage with local grass root marketing campaigns to increase local awareness of the brand • Increase in house guest awareness of the roof top and lounge during seasons • Work closely with marketing team to develop and interact on social media accounts to engage the local community.
• College Degree preferred • Minimum of 3 years’ experience in restaurant management, Marriott Hotel Experience preferred • Accounting and Cost controls experienced • Excellent interpersonal and communication skills • Ability to manage multiple priorities in a fast-paced environment • Ability to satisfactorily communicate with guests, management and co-workers to their understanding. • High school graduate or equivalent; college degree in hospitality management or business preferred. • Bilingual English/Spanish a plus. • Working knowledge of all hotel departments. • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or employees of organization. • Ability to apply good judgment to carry out instructions. • Knowledgeable of the property management system. • Knowledge of local activities and attractions appropriate for clientele.