About this role
Job Description: With the impending rollout of Windows 11 and the subsequent relocation of the Desktop Services team to the Tech Center building, there is an urgent need to hire a new IMT-Desktop Support Person. This position is essential to ensure the seamless transition, efficient inventory management, and continued high-quality deskside services for our corporate environment. Key Responsibilities:
• Windows 11 Rollout:
• Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops.
• Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.
• Inventory Receiving:
• Assist with the receiving and inventory management of hardware, software, and peripherals.
• Ensure accurate tracking and documentation of all assets to maintain inventory integrity.
• Deskside Services:
• Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems.
• Assist with hardware and software installations, updates, and configurations as needed.
Permanent Assignment: Post rollout and transition, this individual will be permanently assigned to the Corporate Deskside Service team. Their responsibilities will include:
• Continued deskside support for corporate employees.
• Ongoing maintenance and optimization of desktop systems.
• Collaborating with other IT teams to address and resolve technical issues efficiently.
Qualifications:
• A+ Certification preferred • Ability to clearly communicate technical concepts to non-technical people • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using • industry best practices and procedures • Ability to multi-task in a fast-paced environment • 2+ years setup, configuration, troubleshooting of desktop/notebook hardware • Windows desktops and notebooks, as well as iOS devices, in a networked environment • Microsoft Office 2007, 2010, 2013 and 2016 • Outlook 2007, 2010, 2013 and 2016 • Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) • Some knowledge of Active Directory concepts and administration • Experience working in a structured, process-driven environment • Self-Motivated