About this role
The Fusion Enablement Leader designs and delivers enablement programs to enhance customer engagement and satisfaction for Customer Success Executives and Directors. Working closely with leadership and cross-functional teams, this role develops scalable training and onboarding initiatives rooted in best practices, supporting global growth and continuous team development. This leader designs, orchestrates, and executes the enablement strategy required to support the organizational mandate to move Fusion + EHR customers under a single CSM model, improving efficiency, consistency, and customer experience. The role brings Fusion solution training, roadmap visibility, new feature releases, compliance requirements, release-management guidance, adoption and consumption practices. The ideal candidate brings strong strategic, analytical, and leadership skills to drive excellence and empower the Customer Success organization.