About this role
KEY RESPONSIBILITIES:
• Grow, retain Branch Business and ensure all revenues is collected in order to increase profitability.
• Implement laid down policies and procedures.
• Manage and operate costs within in branch budget.
• Motivate, coach and develop a high performing team, develop staff skills – identify staff training needs.
• Implement service standards, monitor service delivery and control of general branch operations.
• Ensure compliance to both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.
• Ensure monitoring and reconciliation of Suspense accounts such as general ledger.
• Ensure accurate and timely appraisal of customer applications.
• Manage branch leave program, staff performance and timely submission of B.S.C.
• Interacting with customers regarding appropriate Bank products, pricing including developing and managing customer relationships through activities such as business forums and periodic client visits. • Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff. • Carry out snap checks as per operations manual. • Any other duties as assigned from time to time. KNOWLEDGE AND EXPERTISE
• A bachelor’s degree with a bias in a Business-related field.
• Sales leadership training.
• 6 years of professional experience in banking with at least 2 years in Business banking, 2 years in relationship management,1 year in Operations and 1 year in customer service.
• Excellent communication interpersonal, and negotiation skills.
• Ability to plan and execute sales plans in a competitive environment.
• Exposure to customer service and the ability to handle conflicts and client complaints.
• Excellent stakeholder management skills.
• Computer knowledge especially working with spread sheets, power point and word processor.
• Be a team player with ability to lead and work under minimum supervision.
• People management skills with the ability to influence others to deliver.