About this role
PRIMARY RESPONSIBILITIES:
• Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products. • Perform field upgrades of software and hardware and train customers on how to properly operate the system. • Complete and submit field service documentation in a timely manner. • Identify those characteristics of the design that are crucial to the safe and proper functioning of the product. • Prepare for service jobs including downloading drawings, software, and all procedures required. • Utilize safe work habits. • Comply with all NOV Company and HSE policies and procedures. • Perform all other duties as assigned.
FACILITY/GROUP SPECIFIC RESPONSIBILITIES:
• Provides start-up service for newly installed equipment and service of existing equipment. • Communicates directly with Engineering for Technical advice. • The Field Service Technician must complete all work himself on components such as piping, electrical, hydraulic, brakes, and clutches to eliminate delays and back charges. • Obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated, and how problems are resolved in a timely manner. • Install, commission, troubleshoot, and repair NOV Lifting and Handling equipment.
EDUCATION & EXPERIENCE QUALIFICATIONS:
• Must possess a high school diploma, GED, or equivalent combination of education and experience. • 5 years preferred of Controls/Electrical troubleshooting experience. • Must have experience with PLCs and PLC control systems and working knowledge of VFDS. • Experience must include Allen Bradley RSLogix500/Studio 5000 and Siemens Step 7/TIA Portal. • Must have experience with Emerson/Rockwell/Siemens HMI displays. • Knowledge of Lifting and Handling equipment/operations strongly desired. • Mechanical/Hyd troubleshooting a plus. • Computer experience/proficiency required - Microsoft Office knowledge is required.
JOB REQUIREMENTS:
• Ability to pass a drug screen & background check. • Valid Driver’s license required – as you will be operating a company vehicle. • Must provide transportation from home to the office. Transportation to customer’s location will be provided.
• Must have or be able to obtain HUET/BOSIET certification. • Must have or be able to pass UKOOA/OGUK medical exam for offshore work. • Meet all land and offshore certification requirements. • Must have or be able to obtain TWIC. • Must obtain NOV corporate credit card and maintain an active status per NOV credit card policy. • Overtime will be required – must be willing & able to work nights, weekend, and on-call 24/7. • Ability to read and interpret electrical schematics required. • Ability to troubleshoot electrical/electronic/control circuits required. • Ability to utilize various electrical diagnostic tools including multimeters, oscilloscope, and basic hand tools required. • Ability to interact effectively with customer and contractor personnel. • Attention to detail and a commitment to quality. • Excellent problem-solving and analytical skills. • Able to work well in a team environment as well as self-directed when working independently. • Willingness to comply with all safety regulations and procedures. • Must be able to work under pressure to achieve deadlines. • Ability to meet or exceed standards as established by the department. • Ability to adapt and be cross-trained to learn all job duties. • Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
COMPETITIVE BENEFITS: (visit usbenefits.nov.com for more information about our benefits offerings)
• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest. • Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information. • FREE MDLIVE virtual visits (when enrolled in an NOV medical plan). • FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician). • FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees). • All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals. • All regular full-time employees receive up to 11 paid holidays per year.