About this role
Job Purpose To delight internal and external customers over the telephone. Key result Areas
• Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone on the spot. • Convert sales opportunities in order to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report customer feedback towards continual product development. Knowledge, Skills and Experience
• University Graduate (preferably with some finance / banking or maths component). • Bilingual. • 1 - 3 years experience • Very customer focused • Computer literate • Excellent communication skills • Strong listening skills.
• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone on the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.
• University Graduate (preferably with some finance / banking or maths component).
• Bilingual.
• 1 - 3 years experience
• Very customer focused
• Computer literate
• Excellent communication skills
• Strong listening skills.