About this role
-Required to work a Hybrid Schedule- Responsible for the Customer Service functions for all assigned lines.
• Receive order issues from external parties in a professional manner. • Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed. • Update order in order system as necessary. • Review dashboard for alerts on a daily (hourly) basis. • Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc. • Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation). • Perform resolution procedures outlined in static help file. • Investigate rules engine failures and determine appropriate course of action. • Escalate all unresolved rules engine issues to Customer Service Supervisor. • Fill out rules engine request and submit to Customer Service Supervisor. • Maintain client/customer criteria for handling orders. • Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis. • Responsible for filing documents according to Acosta policy. • Maintain excellent working relationships with Customers, Clients and co-workers. • If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required. • Perform special assignments for the company and/or branch and/or department as needed. • Meeting the physical requirements – listed below • Other duties as assigned
Education
• High School Diploma/GED • Associate Degree • Formal Customer Service Training Preferred. Work Experience
• One + years of business process solutions, customer service, and/or administrative experience. • One year of food broker experience preferred. Knowledge, Skills and Abilities
• Strong interpersonal, organizational and administrative skills. • Effectively communicate with others. • Able to operate a calculator, computer, printer, fax machine, telephone, and copier. • Proficient in MS Office (Word, Excel, and Outlook). • Proficient in data/order entry and software. • Possess Becton System technical skills.