About this role
Role Description
We are looking for a Technical Writer for our established team; this role can be based in any CSC office or remote.
As the Technical Writer, you will work with our team of Technical Software Trainers to:
Write new content and confirm integrity of training materials in the product training repository. Create customer communications that deliver content through a wide range of target audiences. Work closely with subject matter experts (SMEs) to create, edit, update, and manage a variety of curriculum documentation and video assets for multiple software products. Own the end-to-end lifecycle of a growing library of training guides, eLearning courses, certification documents, knowledge exams, and training videos. Ensure all content adheres to CSC-approved branding and formatting standards, reviewed and approved by relevant SMEs prior to publishing.
This position requires approximately 10–15 hours of cross-functional communication weekly across US time zones. The ideal candidate has a strong command of professional American English and the interpersonal skills to work effectively with diverse teams, translating casual SME input into polished, brand-consistent content.
Qualifications
Minimum of three years of experience writing or editing technical documents. Four-year degree or certification in technical communication or a related field. Experience using Microsoft Word, Adobe Acrobat, and image editing software (e.g., SnagIt). Experience using SharePoint and similar platforms for documentation management. Excellent written and verbal communication skills, with a strong command of professional American English. Excellent time management and organizational skills with strong attention to detail. Ability to learn new software applications quickly and work effectively with minimal supervision in a dynamic environment. Ability to maintain focus and produce written content at the computer for extended periods. Strong interpersonal skills, with the ability to adapt communication style to diverse stakeholders and use diplomacy and mediation to accomplish objectives.
Requirements
Create, edit, update, and manage training guides, eLearning courses (Rise), knowledge exams (Storyline), training videos, certification documents, and case studies for Licensing and Tax software products. Own the end-to-end lifecycle of 90+ training assets, including guides, courses, and videos, with library expansion as a key priority. Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences. Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner. Capture and update screenshots, GIFs, and short videos using SnagIt, Camtasia, or Adobe Premiere; apply effects such as zoom and highlight as needed. SCORM-export courses and exams; publish, test, and release content through the Thought Industries LMS. Create Help Hero in-app tours, feature release notifications, and alerts for AppealTrack and License Pro products. Edit conference-related videos and documents, including captioning, audio quality review, and copyediting of PowerPoints. Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy. Analyze design specifications and requirements with project managers, sales teams, and other appropriate stakeholders. Participate across multiple platforms—including SharePoint, Box, NetSuite, and issue trackers—to ensure all documentation needs are met. Communicate issues or risks to project leads proactively. Provide peers with assistance and foster a team environment where ideas to improve efficiency, process, and morale are welcomed. Perform effectively as a collaborative team member while also working independently with minimal supervision. Understand and anticipate customer business needs; proactively search for opportunities to exceed customer expectations. Build and maintain strong customer and stakeholder relationships through clear, professional communication. Adapt to change in projects and the organization with a positive and solutions-oriented mindset. Seek opportunities to fulfill goals in your career development plan, such as training or stretch project tasks.
Benefits
Compensation range is $69,575.00 to $84,117.26, dependent on job location and individual experience. Annual success-sharing bonuses or commission plans based on individual performance. Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more. Hybrid or remote work schedules in alignment with local regulations.