About this role
Role Description
The Mental Health Administrative & Marketing Virtual Assistant will support patient care and practice growth through various administrative and marketing tasks.
Core Responsibilities
Patient Support & Scheduling (Top Priority) Answer incoming patient calls and respond to inquiries professionally and compassionately. Educate prospective patients about available services and treatment options. Assist with scheduling new patient consultations and follow-up appointments. Conduct patient follow-up communications and appointment reminders. Provide exceptional customer service and patient experience. Patient Intake & Administrative Support (Top Priority) Complete new patient onboarding and intake processes. Set up new patient profiles and records in Simple Practice. Perform insurance pre-qualification and eligibility checks. Coordinate patient documentation, forms, and required paperwork. Maintain accurate patient records and administrative workflows. Support communication between patients and providers. Marketing & Practice Growth Support (Top Priority) Update and maintain the practice's Psychology Today profile. Assist with website content updates and modifications. Support Google Ads campaigns and basic marketing initiatives. Help improve online visibility and patient acquisition efforts. Assist with practice growth projects and outreach activities.
Qualifications
Experience with Simple Practice. Previous healthcare, behavioral health, psychology, or mental health practice experience preferred. Strong patient communication and customer service skills. Experience with patient intake, insurance verification, and scheduling. Basic website editing experience. Exposure to Google Ads or digital marketing support. Excellent written and verbal English communication skills. Organized, proactive, and detail-oriented. Comfortable balancing administrative and marketing responsibilities.
Requirements
Must be proficient in speaking and writing English very clearly. Must have relevant work experience. Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory). Must be available for video meetings with your camera on (when needed).
Technical Requirements
Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.