About this role
Role Description
This announcement is to solicit applicants for a detail to the position of Deputy Chief Officer, GS-0343-09 within VISN 21 Clinical Contact Center. This detail opportunity is not to exceed 120 days but may be extended as needed. Selected candidate may be made permanent without further competition. Formal detail requires service/division chief or higher approval to apply. You will not be considered if documentation of approval is not provided with your application package.
This position is located in the Clinical Contact Center (CCC) within the Sierra Pacific Network (VISN 21) located in Pleasant Hill, California. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies.
Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints; Provides leadership and guidance to determine the resource needs of all organizational elements; Adjusts resources allocations as dictated by a change in the program needs or requirements; Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner; Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions; Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.); Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations; Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries; Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers; Reviews and evaluates the results of audits/inspections and responses to action items; Performs other related duties as required.
Employee is responsible for having high speed internet, that is compatible with working remotely.
Please note that employees currently occupying a non-Title 5 position are not eligible for consideration for this detail opportunity. Only those occupying a Title 5 position are eligible for consideration.
Applicants will be reviewed in groups of 50 in the order in which their application was received. Those applicants not providing all required documents will NOT be reviewed.
Work Schedule:
Full-time; Monday - Friday; 8:00 a.m. - 4:30 p.m. PST; Subject to change to meet the needs of the Agency
Telework:
This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual:
This is a virtual position.
Position Description/PD#:
Deputy Chief Officer (Clinical Contact Center) - Detail NTE 120 Days / PD99745S
Relocation/Recruitment Incentives:
Not Authorized
Critical Skills Incentive (CSI):
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/22/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Specialized Experience: At least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-7) in the Federal Service. Education: Successful completion of a master's degree or equivalent graduate degree, two (2) full years of graduate level education leading to such a degree, or LL.B. or J.D. in a related field. Combination: Equivalent combinations of successfully completed graduate-level education and specialized experience.
Requirements
You will be rated on the following Competencies for this position: Financial Management: Understands the organization's financial processes; prepares, justifies, and administers the program budget. Administration and Management: Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Human Resources Management: Empowers people by sharing power and authority; develops lower levels of leadership. Quality Management: Knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability.
Physical Requirements
Regular and recurring work is mostly sedentary and involves sitting at a desk. Ability to move from one geographic location of the facility to another. Works with a computer screen and keyboard and will spend some time walking, standing, bending, climbing stairs, and carrying some light items. Stamina and concentration to meet crucial deadlines is required.