About this role
Role Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Resolve network issues, configure operating systems, and use remote desktop connections to provide immediate support. Use email and chat applications to give clients quick answers to simple IT issues. Contact clients via phone and/or provide clear, written instructions and technical manuals for complex problems. Be a trusted person for customers, providing timely and accurate solutions to their technical problems.
Qualifications
Degree in a relevant field, like Computer Science, IT, or Software Engineering. Microsoft, Cisco, Linux, or similar certification is a plus. Enjoy assisting people with computer issues and able to explain technical details simply.
Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. Hands-on experience with Windows/Linux/Mac OS environments. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues. Familiarity with remote desktop applications and help desk software (e.g., Zendesk). Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal. BS degree in Information Technology, Computer Science, or relevant field. Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.
Company Description