About this role
Location: Morrisville US/ Global collaboration Company: Ascom At Ascom , we are looking for an ICT Service Desk Engineer who wants to take ownership, grow professionally, and be part of a truly global IT operations environment. Your main focus will be on the US and Canadian offices, but you will pitch in on a global scale as well. Local US office hours are expected with limited to no travel. About the Role As an ICT Service Desk Engineer, you will play a key role in ensuring that users across Ascom receive high-quality technical support. You will troubleshoot, resolve, and continuously improve the experience of our global ICT landscape. You will take ownership of incidents, follow them through to resolution, and collaborate with internal teams and external partners to deliver effective solutions. This is a hands-on role where your technical skills, creativity, and service mindset will make a real impact on day-to-day operations. What You’ll Do Provide enterprise-level technical supp...