About this role
Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. The Customer Experience Architect plays a pivotal role in the strategic alignment and optimization of all end user-facing technologies, ensuring a seamless, stable, and intuitive experience across endpoints. This expert-level position requires a sophisticated understanding of both technology infrastructure and the human factors that drive user satisfaction. The Customer Experience Architect leads the design, integration, and continuous improvement of endpoint solutions—such as desktop environments, security applications, and remote access tools—by collaborating with cross-functional teams and senior leadership to ensure technology decisions are guided by a holistic, user-centered strategy. This role helps shape and advance the organization’s approach to endpoint management, ensuring that technology deployments consistently support the evolving needs of a diverse user community. In this role, the Customer Experience Architect architects and implements processes that enhance end user stability, streamline technology adoption, and drive measurable improvements in customer experience. The Customer Experience Architect analyzes complex business and technical requirements, develops and enforces high-level standards for endpoint technologies, and champions process architecture and improvement initiatives. By mentoring technical teams and fostering a culture of innovation, the Customer Experience Architect ensures that the organization’s endpoint strategy is robust, scalable, and aligned with broader organizational goals. Through these efforts, the Customer Experience Architect will have a direct, positive impact on UCSF’s operations by increasing efficiency, reducing technology-related disruptions, and empowering staff to focus on their core missions. Additionally, this role will help cultivate a collaborative and inclusive culture, where technology serves as an enabler of excellence, innovation, and a positive workplace experience for all. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $129,600 - $225,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html