About this role
What You’ll Do: Program Strategy & Delivery Leadership - Lead the end-to-end delivery of Icertis platform and Vera AI implementations for enterprise clients across industries and geographies. - Define program vision, success criteria, delivery models, and multi-phase roadmaps aligned to customer transformation objectives. - Oversee project planning, estimation, risk management, release management, and client acceptance for complex, multi-country deployments. - Manage program budgets, KPIs, and performance metrics ensuring profitability and customer satisfaction. Client Engagement & Stakeholder Management - Act as the senior point of contact for client executives, sponsors, program and project managers (PMO, Legal, Procurement, IT, Finance, and Sales organizations). - Facilitate daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions internally and with clients to align business goals with delivery execution. - Cultivate trusted relationships across customer leadership teams and Icertis internal stakeholders. AI and SaaS Transformation Guidance - Champion adoption of Icertis Vera features and GenAI capabilities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence). - Guide customers in identifying realistic GenAI use cases and managing change across enterprise SaaS ecosystems. - Collaborate with Product and Engineering teams to provide structured field feedback and influence product evolution. Cross-functional Leadership - Partner closely with Solution Architects, Business Analysts, and Technical Configuration Teams across global delivery models (onsite and offshore). - Drive alignment across hybrid teams and ensure milestones, dependencies, and deliverables are met with transparency and accountability. - Mentor and coach Engagement Leads, Project Managers, and Business Analysts to strengthen program delivery excellence. Governance and Communication - Create and maintain project, program dashboards, status reports, and executive summaries for senior internal and customer stakeholders. - Implement governance processes consistent with Professional Services best practices, enabling consistent delivery quality and risk mitigation. - Represent Icertis in strategic delivery forums, program audits, and post-implementation reviews.