About this role
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. THE FUTURE IS WHAT WE MAKE IT.
Senior Advance Application / System Sales Engineer (Building Management System)
Kuala Lumpur, Malaysia
The Field Application Engineer (FAE) will act as a technical bridge between sales, customers, and product teams within the Building Management Systems (BMS) domain. The role is primarily focused on pre-sales solutioning, technical consulting, and customer engagement, with an additional responsibility of providing targeted post-sales field support and escalations.
This position requires a strong ability to design, position, and validate solutions, along with hands-on expertise to support deployment challenges across both software and hardware layers of building automation systems.
Key Responsibilities
• Pre-Sales Engagement & Solutioning (Core Focus)
• Perform specification compliance and design reviews for Building Automation Systems (BAS), including BMS and HVAC control systems. • Provide technical consultancy and system architecture guidance to customers, consultants, and internal sales teams. • Translate customer requirements into end-to-end BMS solutions, covering system design, integration, and scalability. • Develop and deliver technical demonstrations aligned with customer use cases and value realization. • Plan and execute Proof of Concepts (PoCs), pilot deployments, and solution validations. • Support technical discussions with consultants and stakeholders, influencing design decisions and specifications. • Conduct technical enablement and training programs for sales teams to strengthen solution positioning. • Deliver product updates, roadmap briefings, and technical knowledge sessions internally.
2. Post-Sales Technical Support (Targeted)
• Provide on-site field support for complex deployments, commissioning challenges, and critical escalations. • Support system integration, troubleshooting, and performance optimization across deployed BMS environments. • Perform RMA diagnostics and failure analysis, coordinating with stakeholders as required. • Act as a technical escalation point for high-impact customer issues requiring deep expertise. • Participate in beta testing and validation of new product introductions (NPIs) in real-world environments. • Collaborate with engineering and support teams to close product gaps and improve solution quality.
Required Experience
• 10–15 years of experience in Building Automation, BMS, HVAC controls, or Smart Building Solutions. • Certifications in BMS/BAS technologies or industrial communication protocols • Strong background in pre-sales engineering, system design, and customer-facing technical roles. • Experience working with consultants, system integrators, and enterprise customers. • Exposure to full project lifecycle (design → deployment → commissioning → support). • Proven ability to balance solutioning responsibilities with hands-on field troubleshooting
Technical Skills
• Core Technologies • Building Management Systems (BMS) / Building Automation Systems (BAS) • HVAC control systems and energy management solutions • SCADA and connected building platforms • Protocols & Integration • BACnet, Modbus, LonWorks, KNX • IP networking fundamentals (TCP/IP, routing, VLANs) • Integration with third-party systems through APIs and middleware • System-Level Expertise • Strong understanding of end-to-end system architecture • Ability to work across hardware (controllers, sensors, field devices) and software (platforms, analytics, user interfaces) layers • Hands-on experience with commissioning, diagnostics, and system optimization • Tools • Engineering design and documentation tools • Commissioning, debugging, and diagnostic utilities
Domian Skills
• Strong understanding of commercial buildings, data centers, hospitals, airports, and industrial facilities. • Knowledge of building codes, compliance standards, and BMS design principles. • Awareness of energy efficiency, sustainability, and digital building trends. • Ability to map business needs to technical architectures and system designs.
Customer-Facing & Soft Skills
• Strong communication and presentation skills, with the ability to simplify complex technical concepts. • Excellent stakeholder engagement, working with customers, consultants, OEMs, and internal teams. • Consultative mindset focused on identifying customer needs and delivering value-driven solutions. • Ability to influence technical decisions and address objections effectively. • Strong analytical and problem-solving skills, especially in live customer environments. • Ability to operate with ownership and adaptability in dynamic situations. • Skilled in delivering technical training and knowledge transfer sessions.
Behavioral Competencies
• Customer-first approach with focus on outcomes and value realization • High accountability and responsiveness • Strong cross-functional collaboration • Ability to work independently in field and high-pressure environments
Travel Requirement
• Willingness to travel extensively for customer engagements, site support, and solution validation activities
Success Measures
• Contribution to win rates and orders through effective technical solutioning • Quality and impact of PoCs, demos, and technical engagements • Support in successful deployment and adoption of new solutions • Customer satisfaction and resolution effectiveness for escalations