About this role
You will be responsible for overseeing all areas of the reservation department, including teaching, training, and monitoring reservation's Agents in order to improve performance, efficiency, and maintain exceptional customer service throughout the visitor experience. Assist reservations agents with day-to-day tasks and provide direction and incentive. Train, monitor daily production and attendance, coach, and manage team performance in accordance with production standards. Handle all cancel/save requests, whether they come in the form of a letter or a phone call.