About this role
ESSENTIAL JOB FUNCTIONS
• Conducts pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals, and stayover scheduled cleans.
• Maintains adequate inventory of all supplies pertinent to the housekeeping and laundry departments.
• Monitors annual deep cleaning and carpet cleaning projects.
• Ensures each room meets QA standards before being placed in the property management system as clean and available through daily inspections of guest rooms and public space using inspection checklists.
• Ensures proper, efficient and timely communication channels are being maintained with General Manager, Front Desk Manager, Engineering, and Food and Beverage management.
• Maintains communications with the Engineering department by providing work orders via the Asgard system.
• Ensures that all lost and found items are bagged, tagged and logged into the Asgard system and secured for 60 days or as outlined by State Law.
• Coordinates with resort Security or designee with storage and disposal of lost and found items.
• Responsible or participates in the Interviewing and hiring of new team members.
• Responsible for training, motivating and assisting with fair, consistent and corrective action if necessary for team members in housekeeping, public area and laundry.
• Responsible for ensuring the cleanliness and organization of housekeeping vehicles and storage rooms.
• Maintains a safe work environment for guests and team members through observation and recogination of any unsafe environment.
• Ensures all team members have the tools necessary to perform their essential job functions
• Conducts weekly, monthly and quarterly inventories in a timely manner, as outlined by HGV Policy to include maintaining desired par levels and recording of damaged and biohazard linen.
• Maintains the highest standards of professionalism when interacting with fellow team members club members, owners and guests.
• Provides team member scheduling to ensure business needs are met year-around.
• Participates in departmental annual budget and continuously tracks expenditures through the ordering of supplies and ensuring all invoices are coded, processed and approved in a timely manner.
• Ensures department meets all QA Standards in accordance with Company policies.
• Operates office machinery (i.e., computer, copy machine, fax machine).
• May oversee housekeeping operations when supplemented by a 3rd party.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.