About this role
ESSENTIAL JOB FUNCTIONS
• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information).
• Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions.
• Follow through on member, owner, and guest requests and/or concerns in a timely manner.
• Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages).
• Compute billing charges, collect payments and provide change.
• Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry).
• Answer the telephone with proper etiquette and transfer calls accordingly.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Complete Front Desk Agent checklist daily.
• Reconcile end of the day shift report.
• Maintain necessary hard copies of paperwork of all daily operations and file.
• Complete special projects, stocking, list items to be ordered, and daily bucket checks.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
SKILLS & ABILITIES Specific skills and abilities include, but are not limited to the following:
• Computer proficiency in Microsoft Word, Excel and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to change.
• Recognizes an emergency situation and take appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Ability to consistently demonstrate how We Love to Say Yes™ by maintaining the highest standards of professionalism when interacting with team members, management, members, owners and guests.