About this role
Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:
• Greet guests warmly and professionally, whether in person or over the phone. • Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. • Follow processes outlined in the Guest Reception Training Manual SOP. • Maintain positive working relationships with Sales, Marketing, and Administrative teams. • Distribute and collect Guest Registration Forms, assisting guests with any inquiries. • Accurately assign guests to Sales Representatives in the order of their arrival. • Ensure timely updates of guest information in Concierge. • Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary. Compensation: $16 hourly Benefits: Joining our team comes with a range of benefits, including:
• 401(k) plan • Dental insurance • Vision insurance • Health insurance • Paid time off • Employee discounts, and more! Why Us:
• Company growth: Experience being part of our expanding success. • Customer satisfaction: Contribute to the satisfaction of our valued customers. • Passionate team: Join a team that values customer obsession. Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement. If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:
• Greet guests warmly and professionally, whether in person or over the phone. • Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. • Follow processes outlined in the Guest Reception Training Manual SOP. • Maintain positive working relationships with Sales, Marketing, and Administrative teams. • Distribute and collect Guest Registration Forms, assisting guests with any inquiries. • Accurately assign guests to Sales Representatives in the order of their arrival. • Ensure timely updates of guest information in Concierge. • Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits: Joining our team comes with a range of benefits, including:
• 401(k) plan • Dental insurance • Vision insurance • Health insurance • Paid time off • Employee discounts, and more!
Why Us:
• Company growth: Experience being part of our expanding success. • Customer satisfaction: Contribute to the satisfaction of our valued customers. • Passionate team: Join a team that values customer obsession.
Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Responsibilities: As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:
• Greet guests warmly and professionally, whether in person or over the phone. • Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards. • Follow processes outlined in the Guest Reception Training Manual SOP. • Maintain positive working relationships with Sales, Marketing, and Administrative teams. • Distribute and collect Guest Registration Forms, assisting guests with any inquiries. • Accurately assign guests to Sales Representatives in the order of their arrival. • Ensure timely updates of guest information in Concierge. • Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits: Joining our team comes with a range of benefits, including:
• 401(k) plan • Dental insurance • Vision insurance • Health insurance • Paid time off • Employee discounts, and more!
Why Us:
• Company growth: Experience being part of our expanding success. • Customer satisfaction: Contribute to the satisfaction of our valued customers. • Passionate team: Join a team that values customer obsession.
Training and Development: Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you're passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!