About this role
INSEAD is seeking a Manager, Cash Collection, to join our Finance and Administration department. This is a full-time, permanent contract position based at our Europe Campus in Fontainebleau. A hybrid working model is in place – 3 days on campus, 2 days from home.
The Finance and Administration Department at INSEAD encompasses a diverse range of critical functions, including Financial Planning and Analysis (FP&A), Finance, Legal, Procurement, Risk, and Audit. This department plays a pivotal role in ensuring the institution's financial health, compliance, and operational efficiency, supporting INSEAD's mission to deliver world-class education and research.
About the job
Reporting to the Associate Director, Accounts Receivable, he job holder is responsible for driving timely and sustainable cash collection while leading and developing a team of cash collectors. This role combines hands‑on ownership of complex or strategic accounts with accountability for team performance, process improvement, and cross‑functional collaboration. The position plays a critical role in cash flow optimization, customer risk management, and customer relationship management.
Your role within the team
Cash Collection & Credit Management
• Own end‑to‑end collection activities for a portfolio of high‑value, complex, and strategic customers. • Proactively follow up on overdue balances, resolve disputes, and negotiate payment plans where required. • Monitor customer credit risk, escalating concerns and recommending actions in line with policy. • Ensure accurate cash forecasting inputs and commentary for management reporting. • Support month‑end and quarter‑end close activities related to Accounts Receivable (cash application and receipts) and annual audit.
Team Leadership & Management
• Lead, coach, and develop a team of cash collectors, setting clear objectives and performance expectations. • Allocate portfolios and workload effectively to optimize coverage, efficiency, and risk management. • Conduct regular performance reviews, one‑to‑ones, and provide structured feedback and development plans. • Act as an escalation point for complex customer cases and internal stakeholder issues. • Support onboarding and training of new team members and foster best‑practice sharing across the team.
Process, Controls & Continuous Improvement
• Drive continuous improvement in collection strategies, tools, KPIs, and ways of working. • Ensure adherence to internal controls, policies, and compliance requirements. • Contribute to automation, system enhancements, and process standardization initiatives. • Prepare and analyze KPIs (aged balance analysis, overdue %, collection effectiveness) and present insights to management.
Stakeholder Management
• Partner closely with Sales, Admissions, Financial Aid, and Finance to resolve disputes and improve cash outcomes. • Build strong, professional relationships with customers while maintaining appropriate financial rigor. • Provide clear, insightful communication to senior finance leadership on risks, trends, and action plans.
The ideal candidate profile
• 7–10+ years of experience in Cash Collection • Proven experience managing or supervising a team in a finance operations environment. • Strong track record of improving cash flow, reducing overdue balances, and managing credit risk. • Strong working knowledge of ERP systems • Advanced Excel skills; experience with AR reporting tools and dashboards. • Strong negotiation and conflict‑resolution skills with customers and internal stakeholders. • Ability to balance customer relationships with firm financial discipline. • Analytical mindset with strong reporting and problem‑solving capabilities. • Excellent communication skills, both written and verbal. • Confident decision‑maker with the ability to prioritize and manage competing deadlines.
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