About this role
Primary Duties and Responsibilities
• The Clerical Coordinator I maintains clerical organization within the department.
• Ensures order entry is accurate and timely, including maintenance of all reports, chart forms, instructions in patient charts.
• Processes orders for tests, procedures and special requests accurately during downtime procedures.
• Ensures accurate and timely completion of forms to expedite patient care.
• Maintains and updates pertinent patient information on computer systems, EMR, communication venues and with appropriate departments in a timely manner.
• Routinely checks and orders supplies, following up to ensure stock is available to meet the needs of the unit and informing appropriate personnel if items are unattainable.
• Monitors electronic orders, processes orders (faxing, order entry), expedites STAT orders and notifies nurse.
• Greets visitors.
• Directs ancillary staff for patient pick up.
• Is the “Go-To” resource for all physicians, NP’s, PA’s and RN’s.
• Completes the Census sheet each night at midnight.
• Answers the telephone and call light promptly and courteously, relaying messages in a timely manner to the appropriate caregiver.
• Follows protocol and helps coordinate unit activities during emergency situations.
• Notifies nurses when physicians are making rounds on the unit.
• Ensures appropriate follow-up and resolution of computer equipment used for clinical documentation.
• Ensures appropriate follow-up and resolution of issues and care.
• Has a thorough understanding of the challenges of fellow clinicians in using EMR.
• Is proficient in navigating EMR.
• Ensures compliance with usage of the EMR system.
• Provides ongoing first-line support for workflow education and troubleshooting, even during non-activation times.
• Performs other duties as assigned.
Education and Experience
• High School Graduate or equivalent preferred • Previous hospital experience or documented course work for Clerical Coordinators including knowledge of medical terminology required • Recently employed as a Clerical Coordinator. Student enrolled in active healthcare program such as nursing, physical, occupational, or speech therapy preferred • Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus healthcare database systems preferred • Ability to use advanced features of EMR and OnBase which are beyond the abilities of “normal” users required License Required
• N/A License Preferred
• N/A Certifications Required
• N/A Certifications Preferred
• BLS – AHA Basic Life Support