About this role
Director, Sales Transformation and Change Management – Chicago, IL
Job Description: Director, Sales Transformation and Change Management – Chicago, IL
The Director Sales Transformation and Change Management is responsible for driving the people side of transformation initiatives across the global organization. This role ensures successful adoption of strategic programs such as sales transformation, CRM implementations, go-to-market redesigns, training, and digital enablement. The Lead is part of the Commercial Excellence team and works closely with GTM organization, and HR to embed sustainable behavioral and cultural change that delivers measurable business outcomes.
Change Strategy & Planning & Execution • Define and implement comprehensive OCM strategies aligned with global sales and commercial transformation initiatives • Conduct change impact assessments across regions, functions, and customer segments • Develop structured change roadmaps, stakeholder engagement plans, and adoption frameworks • Define KPIs and success metrics aligned with change objectives • Implement reinforcement mechanisms to sustain change Stakeholder Management & Leadership Alignment • Partner with senior executives (e.g., Regional Sales Heads, Commercial Leaders) to align on transformation objectives • Identify and manage key stakeholders, sponsors, and change champions across markets • Facilitate leadership alignment workshops and communication cascades Transformation Program Support • Act as a key member of sales and commercial excellence to support in transformational program • (e.g., CRM rollout, sales operating model redesign) • Integrate OCM workstreams into overall program governance and timelines Identify risks and resistance points and proactively develop mitigation strategies
Competencies Change Management Expertise: Strong knowledge of OCM methodologies (e.g., Prosci, ADKAR) Business Acumen: Deep understanding of sales drivers, KPIs, and commercial performance levers Stakeholder Influence: Ability to influence senior leaders and drive alignment across complex organizations Communication Excellence: Exceptional storytelling, presentation, and communication skillls Analytical Thinking: Ability to translate data into actionable insights on adoption and impact Cross-Cultural Agility: Experience working across regions, cultures, and matrixed organizations
Adoption & Reinforcement • Establish frameworks to track adoption, usage, and behavioral change (e.g., CRM utilization, pipeline quality, pricing adherence) • Define KPIs and success metrics aligned with business objectives • Implement reinforcement mechanisms (incentives, governance, coaching) to sustain change Culture and Mindset Shift • Drive a culture of data-driven decision-making, accountability, and customer-centricity within sales organizations • Support mindset shifts toward standardized processes and global best practices • Champion continuous improvement and agile ways of working
Qualifications & Experience • 8–12+ years of experience in Organizational Change Management, Sales Transformation, or Commercial Excellence • Proven experience in large-scale, global change initiatives within multinational organizations • Strong understanding of sales processes, commercial operations, and go-to-market models • Experience with CRM transformations (e.g. Salesforce) highly preferred
REF:109257BRBefore applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor. * If you’ve been in your current position for more than 18 months, supervisor approval is not required. * If you’ve been in your current position for less than 18 months, verbal supervisor approval is required. Hiring Manager- Sandra Juergens Recruiter- John Wagner
: About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
: Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
The pay range for this position is expected to be between: