About this role
Job Title: Test Centre Administrator Description: As a Test Centre Administrator, you will play a critical role in delivering a secure, professional, and welcoming testing experience for candidates. Working onsite at a Pearson Professional Centre, you’ll ensure exams are administered accurately and fairly, following strict operational and security standards. This is an ideal opportunity if you enjoy customer-facing work, value integrity, and are comfortable working in a structured, detail‑driven environment with flexible hours, including weekends. Key Outcomes & Responsibilities Test Centre Operations
• Ensure all testing equipment and workstations are fully operational and free from unauthorized materials. • Monitor and manage daily system transmissions, including test result uploads and exam downloads. • Partner with technical support teams to troubleshoot and resolve technical issues promptly. • Maintain a clean, orderly, and compliant test centre environment. Candidate Experience & Customer Service
• Prepare for daily test rosters, including arrangements for candidates requiring special accommodations. • Greet candidates, verify identification, and clearly explain test procedures. • Support candidates through check‑in, secure storage of personal belongings, and test start procedures. • Monitor exams to ensure compliance with policies and address candidate questions before the timed exam begins. • Accurately record, escalate, and document any incidents, irregularities, or discrepancies. • Print and provide test results upon completion of exams. Quality, Security & Continuous Improvement
• Adhere strictly to Pearson Professional Centre quality, security, and integrity standards. • Proactively identify opportunities to improve processes, procedures, or candidate experience and share feedback with the wider team. Skills & Capabilities Core Competencies
• Strong attention to detail • Customer‑focused mindset • Clear written and verbal communication • Problem‑solving and sound judgment • Organization and time management • High ethical standards and integrity Knowledge, Skills & Experience
• At least 1 year of customer service experience • Experience in a testing or regulated environment is strongly preferred • Proficiency with Microsoft Office and Windows applications • Ability to work independently and manage competing priorities • Comfortable handling moderate levels of pressure in a structured environment • Confident using standard office equipment and computer systems Certifications & Compliance
• Completion of Pearson Professional Centres Test Administrator certification is required • Annual re‑certification must be successfully maintained Work Environment & Flexibility
• Onsite role in a quiet, secure testing environment • Flexibility to work Monday to Sunday, including weekends, based on test schedules • Ability to remain alert and focused for extended periods #LI-TW1