About this role
font-family:" times="" new="" roman",serif"="">ABOUT US 11.0pt;line-height:115%;font-family:" times="" new="" roman",serif"=""> " times="" new="" roman",serif"="">Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia. " times="" new="" roman",serif"="">Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists. " times="" new="" roman",serif"=""> font-family:" times="" new="" roman",serif"="">Role: - Technical Consultant / Business Support font-family:" times="" new="" roman",serif"="">Location: - Sydney font-family:" times="" new="" roman",serif"="">Status – Permanent, Full-time role font-family:" times="" new="" roman",serif"="">NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role. " times="" new="" roman",serif"=""> font-family:" times="" new="" roman",serif"="">JOB DESCRIPTION: - font-family:" times="" new="" roman",serif"="">Role Overview: " times="" new="" roman",serif"="">The Business Support plays a critical role in ensuring the accurate and timely fulfillment of IP and network-related service orders. This position is responsible for validating customer service requests, performing technical enrichment, and ensuring all order details meet defined technical, operational, and quality standards before provisioning. " times="" new="" roman",serif"="">The role requires strong networking fundamentals , attention to detail, and the ability to collaborate effectively with engineering, provisioning, and customer support teams. The specialist acts as a key quality gate in the order lifecycle, minimizing downstream issues and ensuring seamless service delivery to customers. font-family:" times="" new="" roman",serif"="">Work Arrangement: line-height:normal;mso-list:l1 level1 lfo2"> mso-bidi-font-family:Symbol">· Full-time, operations-focused role line-height:normal;mso-list:l1 level1 lfo2"> mso-bidi-font-family:Symbol">· Collaboration with cross-functional teams across engineering, provisioning, service fulfillment, and customer support line-height:normal;mso-list:l1 level1 lfo2"> mso-bidi-font-family:Symbol">· Hybrid or on-site engagement depending on business need font-family:" times="" new="" roman",serif"="">Roles and Responsibilities: line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Validate customer service requests for accuracy, completeness, and adherence to defined technical and operational standards line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Ensure customer-provided data aligns with internal service catalogues, network capabilities, and provisioning requirements line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Act as a quality checkpoint to prevent invalid or incomplete orders from progressing downstream, line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Perform technical enrichment for IP and network-related service orders, including: IP addressing schemes (IPv4/IPv6),Routing and subnet details, LAN configurations, WAN connectivity requirements, and Customer premises equipment (CPE) and device details line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Work closely with engineering, provisioning, service delivery, and customer support teams to clarify requirements line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Proactively resolve missing, incorrect, or ambiguous customer inputs line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Escalate technical risks or feasibility concerns with clear recommendations line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Update and maintain order management systems with validated and enriched technical data line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Monitor order queues, prioritize requests based on SLA and criticality line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Ensure timely progression of assigned orders through the fulfilled line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Identify discrepancies, conflicts, or inconsistencies in customer submissions line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Troubleshoot validation issues and recommend corrective actions line-height:normal;mso-list:l0 level1 lfo1"> "Times New Roman"">• Provide clear, concise updates to stakeholders on order status, risks, or additional information requirements line-height:normal;mso-list:l0 level1 l