About this role
About Infosys : Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Role: CRM Senior Consultant – MS Dynamics D365 Customer Experience Location: Tokyo Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on project scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements Skills & Experience Required Microsoft Dynamics 365 CRM Functional Consultant to join our team. The ideal candidate will work closely with business stakeholders to understand requirements, design scalable solutions, configure CRM applications, and support successful project delivery. This role requires strong business acumen, excellent communication skills, and hands-on experience in Dynamics 365 CRM. Work with business stakeholders to gather and document requirements. Perform fit-gap analysis and propose appropriate CRM solutions. Configure and customize Dynamics 365 CRM modules (Sales, Customer Service, Marketing, Field Service). Design and document functional requirements, business process flows, and solution specifications. Collaborate with technical teams (developers, solution architects) to ensure successful implementation. Conduct system testing, support UAT, and provide end-user training. Assist in data migration, system integrations, and reporting requirements. Provide post-implementation support, enhancements, and troubleshooting. Stay updated with the latest Dynamics 365 CRM and Power Platform features, advising on best practices. Near native level of Japanese to speak with our key customers in the market Mandatory Skills Bachelor’s degree in computer science, Information Systems, Business, or related field. 8+ years of experience as a Functional Consultant/Business Analyst in Dynamics 365 CRM. In-depth knowledge of Dynamics 365 CRM entities, workflows, business rules, and processes. Experience in requirement gathering, gap analysis, solution design, and documentation. Exposure to Power Platform (Power Automate, PowerApps, Power BI). Strong communication, analytical, and problem-solving skills. Ability to work with cross-functional teams and manage multiple stakeholders Preferred Skills Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Functional Consultant Associate. Experience in Agile delivery methodologies (Azure DevOps, Jira). Prior experience with CRM integrations and data migration projects. In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (JAPAN) Term Life Insurance Referral Bonus Programs Year‑End Tax Support Paid annual leave and bereavement Leave and Statutory Holidays Short Working Hours for employees with caregiving responsibilities. Statutory Social Insurance: Welfare Pension, Unemployment Insurance, Health Insurance, Nursing Care Insurance and Worker’s Compensation Insurance Health & Wellbeing support: Annual Health Checks with partial cost reimbursement, Stress Checks & Industrial Physician support Employee Engagement and Wellbeing: Employee Events, Wellbeing Programs, Reward & Recognition Workplace Amenities: On‑site amenities include complimentary beverages. Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step. Here from our recruiter on their experience working with Infosys as an Employer At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embraci