About this role
About Infosys : Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Role: Bilingual M365 Consultant Location: Onsite (Japan) Languages: Fluent Japanese & English Experience: Minimum 2 years of translation/interpretation and M365 consulting experience Location: Tokyo Based on your role, please note that this position may require on-site presence at Infosys premises and/or client locations. Work location and on-site expectations will depend on projsect scope, phase, and business needs at the time of allocation, with flexibility governed by business and client requirements We need individuals that: Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required. Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment, and first-class delivery. Demonstrate strong communication skills; ability to develop strategic on-going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills. Enjoy team work, and actively contribute to their peer group as well as our customer account teams. Communicate at all levels from CIO to the technical staff on the ground. Role Overview We are seeking an experienced Bilingual M365 Consultant with strong working knowledge of Microsoft Office 365 platforms (SharePoint, Teams, OneDrive, Exchange Online) and fluent proficiency in both Japanese and English. The primary responsibility is to bridge communication between Japanese-speaking users/stakeholders and English-speaking technical teams, while also providing hands-on functional consulting support across M365 workloads. This role requires someone who can translate accurately, guide users, support migration activities, and provide practical M365 insights in both languages. Strong communication skills, cross-cultural awareness, and technical-functional understanding are essential. --- Key Responsibilities 1. Microsoft Office 365 Functional Consulting · Provide functional support and guidance across SharePoint Online, Teams, OneDrive, and Exchange Online. · Assist end users with navigating M365 services, understanding features, and adopting best practices. · Conduct bilingual walkthroughs, demos, and guidance sessions for Japanese users. · Support troubleshooting of basic M365 issues and escalate technical cases to engineering teams when required. · Explain technical concepts in simplified Japanese and English, ensuring clarity for non-technical users. 2. Translation & Communication Support · Deliver real-time verbal and written translation between Japanese and English during meetings, training sessions, migration discussions, and user support interactions. · Translate emails, documents, FAQs, technical notes, and user communication materials. · Ensure context-appropriate translation for both business and technical content. · Bridge communication gaps between Japanese end users and global delivery teams. 3. Program & Migration Support · Support project teams in migration readiness, user communication, change management, and stakeholder coordination. · Ensure Japanese stakeholders clearly understand schedules, deliverables, and required user actions. · Track Japanese user issues and coordinate with English-speaking technical teams for timely resolution. · Support onboarding, communication plans, and user adoption activities. 4. Documentation & Reporting · Prepare bilingual (Japanese & English) documentation including guides, FAQs, communication packs, training material, meeting minutes, and status reports. · Maintain structured logs of user issues, translation tasks, and M365 support activities. · Provide bilingual summaries and reports to project managers and leadership. --- Required Skills & Qualifications · Fluent Japanese and English proficiency (spoken, written, business communication). · Minimum 2 years of bilingual translation/interpreter experience in IT or corporate environments. · Strong functional knowledge of Microsoft 365 services, including: o SharePoint Online (sites, libraries, permissions basics) o Microsoft Teams (meetings, channels, collaboration) o OneDrive for Business (file management & sharing) o Outlook / Exchange Online (mailbox basics, rules, calendar) · Ability to translate both technical and non-technical content clearly and accurately. · Strong communication and interpersonal skills in multicultural environments. · Good coordination abilities with consistent follow-up and task tracking. --- Pr