About this role
• Proud to have opened our doors in September 2015. • Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta. • Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms. • Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.
Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Security Officer DEPARTMENT: Security JOB GRADE/FLSA STATUS: H9--Non-Exempt BADGE TYPE/COLOR: Key--Blue REPORTS TO: Supervisor, Security SUPERVISES: N/A JOB SUMMARY: Enforce policy and control procedures, to provide a safe and pleasurable environment for guests and employees. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (TRAINEE):
• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Chain of Command: Officers – Supervisor –Shift Managers – Manager – Vice President (Surveillance/Security)
• BOC: Classroom Training of expectation during Security Officer Trainee’s training period
• One week of forty-hour training academy – To successfully pass the academy, Trainee required obtaining a score of 90% average on quizzes/test
• Five (5) days field training will consist of On-The-Job Training (shadowing). Trainee will be evaluated by Field Training Officer (FTO). Trainee will be evaluated at the end of each shift
• Once VOC/Shadowing is successfully accomplished, Trainee progressed as level 1 Security Officer who will be assigned to a shift and Supervisor
• JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 1): Verify and guard all currency transfers
• Post at all entrances to enforce policies and enforce Project 21
• Resolve customer disputes professionally
• Verify and escort Game Technicians
• Issue and inventory badges for visitors and vendors
• Provide and maintain service standards to guests as set by department
• Work closely with surveillance
• Work closely with local Emergency Services
• Retrieve and verify lost and found items
• Patrol parking lots (Per approval of Risk Management);; direct traffic; assist with valet parking
• Responsible for filing reports on safety, OSHA, lost and found, and any other incident of liability
JOB ESSENTIAL DUTIES AND RESPONSIBILITIES (LEVEL 2):
• Demonstrate advanced proficiency in Level 1 duties
• Must Demonstrate proficiency in report writing
• Respond to emergency situations calmly
• Resolve customer disputes professionally • Successful rating on last performance appraisal • Pass a proficiency test on Level 1 officer responsibilities with a score of 90 or above • Pass an Internal Control test with a score of 85 or above • No more than (5) attendance points • Must obtained level two (2) Security Department for at least (3) months continuous employment • No more than (1) minor (36.3) write up within a year
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3A):
• Valid driver’s license required with no more than one (1) DUI convictions or 3 or more moving violations, 3 or more traffic citation convictions in the past 3 years (from date of conviction) or conviction for suspension or conviction for at fault accident within the last 3 years required • Demonstrate advanced proficiency in all technical skills and Level 1 & 2 duties • Possess and demonstrate the ability to handle difficult situations/guests well • Role model in providing great customer service to our players • Learn and greet guests by name and build relationships with guests • Seek coaching from supervisors to improve performance • Ability to perform special tasks as needed • Step up in emergency situations and lead team through the proper emergency procedures • Sponsor new hires during orientation period (knowledge of 10 codes, internals, regulations, positions of posts, etc as needed) • Able to produce reports in spreadsheet analysis format as needed • Able to operate eviction database • Demonstrate a high level of guest service skills • Demonstrate consistent support of Management and Company decisions • Role model of Professionalism, which includes promoting an environment free of rumors and negativity • Provide accurate information to supervisors (staffing needs, training needs, guests need) • Answer co-worker questions and know where to obtain additional information • Assist the supervisors in understanding the Security officer perspective • Complete special projects in timely fashion • CPR and First Aid Certified • Highly successful rating on last performance appraisal • Demonstrate proficiency in report writing and must complete 20 report • Must work one week on each shift within 6-month of becoming a level 3A • No minors (36.3) write ups
JOB ESSENTIAL DUTIES AND RESPONSIBILITES (LEVEL 3B): Successfully pass a proficiency test on Level 2 officer responsibilities with a score of 90 or above
• Pass an Internal Control test with a score of 90 or above • Pass testing in handling difficult guests/situations with a score of 90 or above • No more than (5) attendance points • Employed in the Security Department for at least (1) year with continuous documented employment • Scored all top box if officer has been Spotlighted since reaching Level 2 officer status • ALL levels required to:
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Demonstrate consistent support of Management and Company decisions
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions.
• Knowledgeable of all departmental policies/procedures • Expert of the Internal Controls as set forth by the TGC
• Adhere to regulatory departmental and company policies/procedures in an ethical manner
MINIMUM QUALIFICATIONS:
• High school diploma or GED required
• Candidates MUST complete C.A.R.E certification training and pass the CARE test within 30 days of hire required
• Must enter department as a Trainee/ Level 1 position and successfully completed all those duties and responsibilities
• Position must require service dates (2 weeks trainee/90 days as level 1) and pass all duties/skill test prior to moving proficiency ladder
• Six months to one -ear previous customer experience preferred
• Must demonstrate the following essential knowledge and skills:
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Complete knowledge of all internal controls
• Complete knowledge of all emergency procedures
• Excellent attendance in previous positions
• Willing to learn and be adaptable
• Attention to detail/observant
• Comfortable under surveillance
• Neat, professional appearance with excellent personal hygiene
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
• Must be able to lift, carry, push, and/or pull up to 100 pounds
• Must be physically capable of performing MACH Controlled Force Tactical Training
• Must be able to be on feet/stand/sit for an 8-hour shift
• Must be able to stoop, bend, reach, kneel, twist, climb and grasp items
• Must be able to operate in mentally and physically stressful situations • Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to maneuver in all areas of the casino and hotel
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 9.28.20