About this role
• Cooperate with training development or design team to review and adjust materials to readiness before delivery of training.
• Cooperate with training development or design team on the translation process to review materials in local language and readiness before delivery training.
• Cooperate with STARS, Market SEO (Field Service Engineer/Zone Managers) for technician nomination to improve class fill rate.
• Cooperate with market SEO/FSE/TAC to identify special market needs to improve FIRFT and reduce VORs.
• Strong skills & knowledge of automotive technology.
• Strong presentation and facilitation skills, with the ability to engage and motivate trainees through interactive learning activities and demonstrations.
• Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques.
• Excellent problem-solving skills, with the ability to identify and address training gaps, challenges, and opportunities for improvement.
• Ability to take on required suggestions from training supervisor and put it into practice.
Delivery technical training • Delivery of technical training on curriculum training, new model training, and performance improvement training to technicians across dealership networks in the market. • Review technical training materials and market relevant adjustments that retain high quality of technical training such as curriculum, new model training and market special courses to improve FIRFT in market. • Training material translation review, feedback, and rectification (local language and content). • Develop special training courses such as FIRFT based on market requirement. • Arrange and Ensure training material readiness for training such as below: - Power Point / Presentation materials - Student information - Practical activity worksheets - Assessment questions and answer documents • Prepare training room and working bay readiness before conducting classroom training, including teaching aids, tools, equipment, and training vehicles, including admin tasks. • Provide in-depth instructions to technicians on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering by following the IMG curriculum. • Conduct hands-on demonstrations and practical exercises to reinforce technicians to apply their knowledge in Ford vehicles for FIRFT. • Delivering and ensuring that training programs comply with relevant industry regulations and safety standards. • Ensuring the maintenance of the training facility, tools & equipment for readiness and safety, including conducting Training Facility Safety audit. • Update training attendance & student completion details to ensure the training history data and learner records in STARS are up-to-date and accurate. • Improve trainer skill & knowledge via eLearning, TTT (Trainer the Trainer) or practical activities. • Support to improve class fill rate via follow up with dealers/ technicians and guide them on their certification paths or learning steps that need to be completed for the certification of their technicians. Support market activities • Conduct technician skill contest in market such as design activities for contestants and their evaluation, etc. • Support market activities such as Reward and Recognition program, School to Work program (Apprentice program), and Bridge program for technician from other OEMs. • Support market SEO lead for ad-hoc assigned tasks and report to the training lead (supervisor).
• Technical Diploma or bachelor’s degree in mechanical or automotive engineering, or • Trade Certificate (Auto Industry Designated Trade) + N4, or • Trade Certificate (Auto Industry Designated Trade) + N3, with Ford Technical Training Level 1 Qualification • Extensive experience in the automotive industry, with a strong background in technical training, service in automotive systems, diagnostics, and repair procedures • Good familiarity with automotive technical training processes