About this role
OTC Specialist with Spanish Infosys Poland Sp. z o.o. - Łódź (hybrid 2/3) We are looking for a candidate with: Experience in customer-facing roles Spanish C1/C2, English C1 (essential for client's communication purposes) 2 years of experience in working with clients (in AR or another F&A domain) Good communication skills, attitude for problem solving and teamwork skills Good knowledge of MS Office package Highly developed, self-organization Your key activities: Telephone contact in Spanish (responding to phone calls, e-mails, and queries from the clients) Perform cash collection activities – chasing customers, managing open items Supporting AR team with payment methods maintaining Communicating and maintaining professional relations with customers, suppliers, and co-workers Identifying process gaps and improvement opportunities Preparing daily, weekly, and monthly regular financial reports Ongoing e-mail communication in Spanish and English You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use Spanish language on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, free meetings with a psychologist included Stable employment based on an employment contract No trial period IT equipment is provided by the Company Bonuses from the Social Fund Flexible starting hours Opportunity to participate in charity, sports and well-being events Hybrid mode (2 work days from the office per week) Recruitment stages: CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback