About this role
Junior Support Engineer with English and Polish Infosys Poland Sp. z o.o. - Warszawa - 100% from the office We are looking for a candidate with: Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions Polish & English language proficiency (essential for client's communication purposes) Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software/OS installations and support Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products Your key activities: Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software Performance Monitoring : Monitor and address performance-related issues User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use English and Polish languages on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, free meetings with a psychologist included Stable employment based on an employment contract No trial period IT equipment is provided by the Company Bonuses from the Social Fund Flexible starting hours Opportunity to participate in charity, sports and well-being events 100% Office Work in Warsaw Recruitment stages: CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback