About this role
As the Product Manager of Uptime AI, you will lead the strategic transformation of Ford’s Customer Service Division ecosystem from reactive problem-solving to a proactive, AI-driven pipeline. You will be the primary owner of the Quality Early Warning (QEW) system, leveraging Large Language Models (LLMs) and advanced analytics to detect emerging vehicle concerns in days rather than months. Our mission is to eliminate manual guesswork in quality, empowering teams with precise, automated insights that streamline service and drastically reduce Repair Order (RO) duration and prevent Service Level Agreement (SLA) breaches that lead to vehicle buy-backs (RAV).