About this role
Position: Site Reliability Engineer
Job Summary
As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall experience.
Responsibilities and Deliverables
• Manage, monitor, and maintain highly available systems (Windows and Linux) • Analyze metrics and trends to ensure rapid scalability. • Address routine service requests while identifying ways to automate and simplify. • Create infrastructure as code using Terraform, ARM Templates, Cloud Formation. • Maintain data backups and disaster recovery plans. • Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps. • Adhere to security best practices through all stages of the software development lifecycle • Follow and champion ITIL best practices and standards. • Become a resource for emerging and existing cloud technologies with a focus on AWS.
Organizational Alignment
• Reports to the Senior SRE Manager • This role involves close collaboration with DevOps, DBA, and security teams.
Technical Proficiencies
• Hands-on experience with AWS is a must-have. • Proficiency analyzing application, IIS, system, security logs and CloudTrail events • Practical experience with CI/CD tools such as GitHub Actions, Jenkins, Octopus • Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog. • Experience maintaining and administering Windows, Linux, and Kubernetes. • Experience in automation using scripting languages such as Bash, PowerShell, or Python. • Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar. • Experience with SQL Server database maintenance and administration is preferred. • Good Understanding of networking (VNET, subnet, private link, VNET peering). • Familiarity with cloud concepts including certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, Load Balancers, Application Gateway, Firewall, Load Balancer, API Management, SQL Server, Databases on Azure
Experience
• 5+ years of experience in SRE or System Administration role • Demonstrated ability building and supporting high availability Windows/Linux servers, with emphasis on the WISA stack (Windows/IIS/SQL Server/ASP.net) • 3+ years of experience with CI/CD tools • 3+ years of experience working with cloud technologies including AWS, Azure. • 1+ years of experience working with container technology including Docker and Kubernetes. • Comfortable using Scrum, Kanban, or Lean methodologies.
Education
• Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience.