About this role
About Us: Infosys is a global leader in next-generation digital services and consulting . We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem. Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence. ▶️ Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Role Description: Network Technical Specialist Location: Melbourne / Sydney Salary: AUD 90,243– 98,861 Annual Gross Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice. Role Description: Do you thrive in fast-paced, high-stakes environments where your network expertise directly shapes the experience of enterprise customers? We’re looking for a driven and experienced Network Technical Specialist to join our Enterprise Network Management (ENM) team and play a pivotal role in delivering services in areas of Service provider & data centre network Infrastructure Incident management & Service restoration Proactive Network Monitoring & Optimization Root Cause Analysis (RCA) & Problem Management Customer & Stakeholder Communication In this role, you will be part of a high-performing team that proactively manages Enterprise Network Services for our enterprise customers, ensuring continuous network availability and exceptional customer outcomes—all delivered under the IOM & ESM suite of products and services, and in strict alignment with defined SLAs. We are looking for a seasoned L2/L3 Network Engineer who brings hands-on expertise across network infrastructure domains including Routing, Switching, SD-WAN, Security, and Server Environment. The ideal candidate is responsible for troubleshooting and supporting IP VPN, transport, and mobile networks , working with Cisco and Juniper environments , and delivering high‑quality customer service in an SLA‑driven operations environment. Roles and Responsibilities: Own the full lifecycle of incidents, service requests, problems, and changes—including normal, planned, and emergency changes—from initiation through to resolution and closure. This includes taking accountability for high-priority and high-severity events with a sense of urgency and precision. Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity. Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability. Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues. Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services. Provide technical mentorship and day-to-day guidance to junior engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing. Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadmap. Develop and implement strategies to enhance the performance, resilience, scalability, and maintainability of managed network environments. Ensure all project and operational activities are aligned with organisational goals, enterprise architecture principles, and relevant compliance and governance frameworks. Produce and maintain high-quality technical documentation, including architecture records, design decisions, runbooks, and change workflows, in accordance with industry standards. Stay current with emerging technologies, industry trends, and vendor developments, proactively integrating new knowledge into team practices and customer engagements. Essential: Bachelor’s or master’s degree in computer science, Information Technology, Telecommunications, or a related discipline. A minimum of 5 years of progressive experience in network and infrastructure engineering, with a demonstrated track record in enterprise-level environments. At least 3 years of experience in customer-facing technical support roles, preferably within a NOC, managed services, or similar operational setting. Solid hands-on expertise across core networking disciplines including Routing, Switching, SD-WAN, Network Security, and Infrastructure management. Troubleshoot IP VPN services and resolve connectivity, routing, and performance issues Diagnose faults across Fiber, Copper, and Da